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Terms and Conditions

Please read all parts of the General Terms & Conditions carefully and make sure that you understand the terms before placing your order for our Subscription Services on our website. These General Terms & Conditions set out the terms you need to comply with when using our Subscription Services and provide you with information about our Subscription Services.

By agreeing to the General Terms & Conditions, you confirm that you agree to and wish to be legally bound by its terms. If you do not agree to the General Terms, do not agree to them, and do not place your order on our website. You should retain a copy of these General Terms & Conditions for future reference.

If you have a question related to these terms should be made via email at subscriptions@drivefuze.com or by telephone at 0330 118 0947.

Drive Fuze reserves the right to change its General Terms & Conditions from time to time, the most current version can be accessed on the website.

These General Terms & Conditions have last been updated on 14 November 2023.

About Drive Fuze

Drive Fuze Limited is a company registered in England and Wales with a company number 13840019. Our registered office is Monometer House, Rectory Grove, Leigh On Sea, Essex, England, SS9 2HL and our main trading address is at Denbigh House, Denbigh Road, Milton Keynes MK1 2DF.  

What we do

Drive Fuze offers a vehicle subscription service which is an alternative to traditional leasing and purchasing of a vehicle. Drive Fuze offers vehicle subscription through an easy monthly payment process.

Drive Fuze vehicle subscription

The Drive Fuze vehicle monthly subscription includes the vehicle, fully comprehensive insurance, national breakdown cover, Road Fund Licence, First Registration Fee, MOTs, servicing and maintenance.

The Drive Fuze vehicle subscription allows one named additional driver under the Subscription Agreement.

Optional extras include additional mileage packages which you can choose to add to your subscription when placing your order on our website at www.drivefuze.com.

Please note that electric vehicle deliveries and or deliveries to Scotland, Wales and the South West of England, may incur an additional charge. This is due to extended delivery times and routes for electric vehicles and extended distances from our delivery hub. In addition some electric vehicle ranges are not sufficient to allow us to deliver from our delivery hub in one journey without recharging.

Website content

We display a range of vehicles and depending on the availability of the car, we either display actual images or images that are for illustrative purposes only. Your vehicle may vary slightly from those pictures.

Prices are subject to change and availability. We are continually improving and updating our website and we reserve the right to permanently or temporarily alter content without notice.

General

By agreeing to the General Terms and Conditions, you are agreeing to use the Drive Fuze subscription service as per the conditions and agreements set out in this document. Agreeing to this document does not mean you have entered into a subscription agreement with Drive Fuze. You will only have entered into a subscription agreement with us once you have successfully passed the Drive Fuze eligibility checks and signed the Drive Fuze Subscription Agreement.

By agreeing to these terms you are also agreeing to the terms that cover the Initial Payment. The Initial Upfront Payment is fully refundable and will be held until your subscription order is confirmed.

By agreeing to these terms you are also agreeing that any Additional Driver identified through the application process has been notified of these terms and conditions and you are agreeing on their behalf.

Why are the General Terms & Conditions different from the Subscription Agreement?

The General Terms & Conditions set out the terms of use and terms applicable for the Subscription ordering process. The Subscription agreement sets out the terms for the use and hire of the vehicle you will be driving.

Initial payment

The initial payment includes:

1. An upfront monthly subscription

2. The vehicle delivery costs

Cancellation prior to the subscription start date

You may choose to cancel your subscription prior to the Subscription Start Date. How much of a refund you receives when cancelling a subscription depends on how far in advance of the Subscription Start Date you cancel the subscription.

If at any point before the Subscription Start Date, you can cancel the subscription, the Initial Payment paid in advance will be refunded (refunds can take up to 10 working days to appear in your bank account). Drive Fuze shall retain £100 as a cancellation charge to cover the vehicle administration cost.

If the Subscription Start Date has begun and you have accepted the vehicle upon delivery by signing the handover and delivery document, and you have already paid the Monthly Subscription Fee and Initial Payment in advance. The refund of the Monthly Subscription Fee and Initial Payment will not apply.

If the Subscription Start Date has begun and the driver rejects the vehicle by not signing the handover and delivery document and does not choose to use the Service, then a refund of the Fees paid will apply. Drive Fuze shall retain £100 as a cancellation charge to cover the vehicle administration cost.

After the first monthly subscription, a 14-day notice period shall apply should you choose to cancel or switch the vehicle before the next rolling contract renewal date. If adequate notice is not given to Drive Fuze, and the subscription rolls over into the next billable month, you will be liable to pay for the full billable month whether or not the Vehicle is returned either within or at the end of the new billable month.

Drive Fuze may cancel a subscription prior to the Subscription Start Date where reasonably required (for example, if an unforeseen Vehicle fault arises, or if the availability of the Vehicle changes) by notifying you at any point prior to the subscription start date, as the parties may agree, and any over payments in relation to the Subscription Fee, and other amounts paid shall be refunded in full to the Driver.

Subscription Agreement

These General Terms and Conditions cover how Drive Fuze will manage the vehicle subscription and additional services. They form part of your Subscription Agreement, but do not form your Subscription Agreement on their own.

The Subscription Agreement is not included within these General Terms and forms a separate agreement which you will sign separately following the successful passing of the eligibility checks.

Vehicle use

The vehicle is for private use only which includes commuting to work. You and any additional named driver must not:  

1. use the Vehicle to transport any hazardous, toxic, flammable, corrosive, radioactive, harmful, dangerous or illegal materials; or

2. use the Vehicle for any illegal purpose or any purpose or any manner which would not be covered by the insurance and/or would invalidate the insurance; or

3. use the vehicle for any illegal purpose, or any purpose or any manner that could be deemed harmful to the business or reputation of Drive Fuze. This includes the Vehicle or Driver being part of a police investigation. Drive Fuze reserve the right to terminate the subscription until the investigation is over, and depending on the verdict, remove the driver from the Drive Fuze platform; or

4. use the Vehicle off-road, or for racing, pace making, testing the Vehicle’s reliability and speed, or teaching someone to drive; or

5. use the Vehicle under the influence of alcohol or drugs. This will result in the Driver’s insurance becoming invalid;

6. or smoke inside the vehicle; or

7. carry a number of passengers and/or baggage which would cause the Vehicle to be overloaded (and operate the Vehicle otherwise than in accordance with the owner’s manual for the Vehicle); or - in the case of a commercial vehicle - carry a carrier payload which exceeds the maximum payload and individual axle plated weights, or for a purpose which requires an operator’s licence where the Driver (or Named Driver as applicable) does not have one; or

8. drive the Vehicle outside the United Kingdom unless Drive Fuze has given the Driver written permission in advance; or

9. use the Vehicle for hire and reward.

The vehicle must be driven within the UK, for an additional cost, insurance cover can be provided if you wish to take the Vehicle into the EU. The additional cost will be cost dependent on the length of time outside the UK.

Eligibility criteria

You may only use our Subscription Services if you meet our eligibility criteria, you must:

1. have registered for an account on our website; and

2. be employed, self-employed or have other demonstrable income; and

3. be at least 25 years of age and not over 74 years and 6 months; and

4. live in the UK at an address where the vehicle will be kept for the duration of your subscription; and

5. not work in the sports, entertainment/theatrical, racing or gambling industries

6. have held a UK driving license for more than one year; and

7. have had no driving disqualifications in 5 years; and

8. have had no driving offence codes; and

9. have had no insurance cancelled or refused; and

10. have no more than 6 points on your driving license; and

11. have no current defaults and no more than 1 historic CCJ to the value of £500; and

12. have no more than 1 fault claim within the last 3 years; and

13. have passed our identity and credit checks and have been approved by the Drive Fuze team; and

14. have agreed to the General Terms & Conditions

Acceptance of the Driver’s registration application is subject to approval by Drive Fuze at its sole discretion. An application may be denied based upon additional criteria established from time to time by Drive Fuze and its insurance providers.

Eligibility checks

To ensure you meet our eligibility criteria and to ensure you are getting the right subscription offer, we will use the data provided in your application to verify your eligibility from a variety of sources. This includes credit reference agencies and other external organisations which will also help protect Drive Fuze from fraud. We will use this information to verify your identity and ensure the vehicle subscription payment is right for you.

We will look for things like CCJs (county court judgements for debt), bankruptcies, insolvencies, and credit searches by debt collection agencies. With that information, we’ll be able to make an affordability assessment.

Though not a hard credit check, a record of our search will be left in your history, but it will not affect your credit rating.

Once your application has been approved and your subscription has commenced, a record of your payment profile will be assigned to your credit profile and will show as a 0 balance as you are paying 1 month in advance.

It is important that you make your payments on time as missing payments could have severe consequences, such as negative feedback from us to credit reference agencies, which may make obtaining credit more difficult for you in future.

For the duration of the Subscription Agreement, Drive Fuze will monitor a Driver’s continued compliance with the Driver eligibility criteria. Drive Fuze may ask a Driver for a DVLA check code in order access the Driver’s DVLA record. Drive Fuze may also conduct a DVLA check in the instance Drive Fuze is made aware of an offence that gives Drive Fuze reasonable cause to undertake an additional DVLA check.

Additional named driver

One additional named driver can be added to the Vehicle Subscription agreement in addition to the primary driver. The additional driver must:

1. Live at the same address as the primary driver

2. Meet the eligibility criteria

3. Complete the eligibility checks

As the primary driver, you are also agreeing that the Additional Driver identified through the application process has been notified of these terms and conditions, the Subscription Hire Agreement when presented and you are agreeing on their behalf.

How we use your personal data

Drive Fuze will collect personal information from you through the application process and the duration of the subscription agreement. You must read our privacy notice and cookie policy for full details on how we will use the personal information we collect from you.

The Credit Reference Agency (CRA) searches that Drive Fuze make will leave a search footprint, both on your record and on your credit file at the CRA. Though not a hard credit check, a record of our search will be left in your history, but it will not affect your credit rating.

Some searches may appear on your credit report whether or not you choose to subscribe from us.

The CRA’s require us to explain that they have privacy notices available on their websites. What they do with the personal information is explained in the Credit Reference Agencies Information Document (CRAIN) and it is on the Experian website. https://www.experian.co.uk/legal/crain

Drive Fuze may, at its sole discretion, install a telematics solution in the Vehicle at Drive Fuze's own cost. Telematics allows Drive Fuze to GPS track Vehicles as well as extract mileage, fuel level, acceleration, maintenance, carbon footprint and braking data, as well as remotely lock / unlock or immobilise Vehicles. By using the Vehicle, the Driver consents to the collection of such data and should refer to the Telematics Terms and Conditions for more information.  

Drive Fuze will also share your information with U K Insurance Business Solutions Limited and U K Insurance Limited who administer and underwrite the insurance of your subscription.

Drive Fuze may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

Drive Fuze may also use such reviews in other promotional material and media for our advertising and promotional purposes.

Insurance

Drive Fuze has arranged its motor insurance for consumer vehicles through Churchill Expert which is a trading name of U K Insurance Business Solutions Limited, an insurance intermediary who introduces customers to NIG policies underwritten by U K Insurance Limited.

The policy covers you and an additional named driver, it is comprehensive and covers losses to third parties as well as the insured vehicle.

The policy provides coverage for accidental damage, fire & theft and third-party liability claims. The insurance cover will be stated in your Subscription Agreement and the details of the policy and insurance key facts document will be sent to you on booking confirmation and can also be found in your Drive Fuze account.

For an additional cost, insurance cover can be provided by NIG if you want to take the Vehicle into the EU. The additional cost will be cost dependent on the length of time outside the UK. You should contact subscriptions@drivefuze.com if there are any questions in relation to the insurance policy.

You will be responsible for paying any insurance excess for each and every loss. You will also be responsible for excess for replacement windows and windscreen. For the full Insurance Product Information Document click here to see the full details of the insurance product and what’s included and not included.

Privacy & Cookie Policy

Here is a link to our Privacy & Cookie Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.

By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.

Acceptable Use Policy

Here is a link to our Acceptable Use Policy, this sets out the permitted uses and prohibited uses of our website. When using our website, you must comply with this Acceptable Use Policy.

Promotional Terms and Conditions

7 months for 6 Promotion – 29th March 2024 until 31st May 2024

Subscribe for six consecutive months and get the seventh month free.

Example: Take delivery of your vehicle on 2nd April 2024, renew it on May 2nd, June 2nd July 2nd,August 2nd, September 2nd and October 2nd you will receive a one-month equivalent credit on your account. Please note, month eight will return to the normal subscription price and thereafter.

This promotion is valid on new Subscriptions only which are applied for and accepted, between 29th March 2024 until 23.59 31st May 2024 - please read the full Terms & Conditions that accompany this promotion: 

• You must create and have registered for an account on www.drivefuze.com  

• The offer is only valid for orders only placed online at www.drivefuze.com

• The offer is not valid in conjunction with any other voucher code or offer, unless otherwise stated

• Only one offer can be used per order, per person

• A cash alternative is not available

• You must have renewed your Subscription for a seventh consecutive month in a row to be eligible

In the event of the Subscription ending and the vehicle being returned before the seventh month, you will not receive the credit on your Drive Fuze account.

Unfortunately, this promotion is not available in Northern Ireland and any highlands or islands of the UK. Additional delivery or collection fees may apply for some areas of Scotland.

We reserve the right to change these Terms and Conditions at any time.

BoostWorks Spring Promotion – 25 March until 31 August 2024

By entering the promotional code when submitting your application, you are eligible for £25 off the monthly Subscription Fee fora maximum of 12 consecutive months in any one year. The £25 deduction will be automatically applied to your monthly subscription rate until you terminate your Subscription Agreement.

This promotion is valid on new Subscriptions which commence on or after 25 March until 23.59 on 31 August 2024, please read the full Terms & Conditions that accompany this discount code: 

• You must create and have registered for an account on www.drivefuze.com  

• The promotion code is only valid for orders placed online at www.drivefuze.com

• The promotion code is not valid in conjunction with any other voucher code or offer, unless otherwise stated

• The promotion code entitles you, at the time of ordering, to a saving on a new order placed via the website

• We reserve the right to decline orders where, in its opinion, a promotion code is invalid

• This promotion code is only valid while stocks last and may be withdrawn at any time

• This promotion code is not valid on ‘Pre-Order’ cars or the BMW IX xDrive40 76.6kWh M Sport

• Only one promotion code can be used per order, per person

• A cash alternative is not available

In the event of the Subscription ending and the vehicle being returned, refunds will be given for the value of the original purchase, i.e. with the applied discount, not at the original Subscription Fee.

In the event of the Subscription ending early, the monetary value returned will be the value of the subscription at the time of the transaction, i.e. with discount applied. The promotional discount will not be applied to replacement vehicles. If the offer is still valid at the time of making a return you should place anew order using the original promotional code.

Unfortunately, this promotion is not available in Northern Ireland and any highlands or by lands of the UK. Additional delivery or collection fees may apply for some areas of Scotland.

We reserve the right to change these Terms and Conditions at any time.

Valentine's Day Volkswagen Polo 1.0 (95) TSI R Line DSG Promotion – 14th February 2024 until 14th March 2024

By entering the promotional code when submitting your application, you are eligible for £120 off the monthly Subscription Fee for a maximum of 12 months on a Volkswagen Polo 1.0 (95) TSI R Line DSG only. After this period the monthly Subscription Fee will increase to the current advertised monthly Subscription Fee.

This promotion is valid on new customer Subscriptions of a Volkswagen Polo 1.0 (95) TSI R Line DSG only which commence on or after 14th February until 23.59 on 14th February 2024, please read the full Terms & Conditions that accompany this promotion: 

• You must create and have registered for an account on www.drivefuze.com  

• The promotion code is only valid for orders placed online at www.drivefuze.com

• The promotion code is not valid in conjunction with any other voucher code or offer, unless otherwise stated

• The promotion code entitles you, at the time of ordering, to a saving on a new order placed via the website

• We reserve the right to decline orders where, in its opinion, a promotion code is invalid

• This promotion code is only valid while stocks last and may be withdrawn at any time

• Only one promotion code can be used per order, per person

• A cash alternative is not available

In the event of the Subscription ending and the vehicle being returned, refunds will be given for the value of the original purchase, i.e. with the applied discount, not at the original Subscription Fee.

In the event of the Subscription ending early, the monetary value returned will be the value of the subscription at the time of the transaction, i.e. with discount applied. The promotional discount will not be applied to replacement vehicles. If the offer is still valid at the time of making a return you should place a new order using the original promotional code.

Unfortunately, this promotion is not available in Northern Ireland and any highlands or islands of the UK. Additional delivery or collection fees may apply for some areas of Scotland.

We reserve the right to change these Terms and Conditions at any time.

Valentine's Social Competition

To be eligible for our free prize draw to win a Hotel Chocolat Chocolatier’s Table Selection worth £80, you must:

• Follow Drive Fuze on either Instagram or Facebook

• Like one of our competition posts

• Tag at least five people in the comments who you think would love this

One winner will be selected at random by 6th March 2024 and contacted by DM. No alternative prize or cash alternative is available.

BoostWorks Promotion – 30th January until 31st March 2024 

By entering the promotional code when submitting your application, you are eligible for £100 off the monthly Subscription Fee for the first month only.

This promotion is valid on new Subscriptions which commence on or after 30th January until 23.59 on 31 March 2024, please read the full Terms & Conditions that accompany this promotion: 

• You must create and have registered for an account on www.drivefuze.com  

• The promotion code is only valid for orders placed online at www.drivefuze.com

• The promotion code is not valid in conjunction with any other voucher code or offer, unless otherwise stated

• The promotion code entitles you, at the time of ordering, to a saving on a new order placed via the website

• We reserve the right to decline orders where, in its opinion, a promotion code is invalid

• This promotion code is only valid while stocks last and may be withdrawn at any time

• Only one promotion code can be used per order, per person

• A cash alternative is not available

In the event of the Subscription ending and the vehicle being returned, refunds will be given for the value of the original purchase, i.e. with the applied discount, not at the original Subscription Fees 

In the event of the Subscription ending early, the monetary value returned will be the value of the subscription at the time of the transaction, i.e. with discount applied. The promotional discount will not be applied to replacement vehicles. If the offer is still valid at the time of making a return you should place a new order using the original promotional code

Unfortunately, this promotion is not available in Northern Ireland and any highlands or islands of the UK.Additional delivery or collection fees may apply for some areas of Scotland

We reserve the right to change these Terms and Conditions at any time

Volkswagen Polo 1.0 (95) TSI R Line DSG Promotion – 25th January until 4th February 2024 

By entering the promotional code when submitting your application, you are eligible for £180 off the monthly Subscription Fee for a maximum of 12 months on a Volkswagen Polo 1.0 (95) TSI R Line DSG only. After this period the monthly Subscription Fee will increase to the current advertised monthly Subscription Fee.

This promotion is valid on new customer Subscriptions of a Volkswagen Polo 1.0 (95) TSI R Line DSG only which commence on or after 25th January until 23.59 on 4th February 2024, please read the full Terms & Conditions that accompany this promotion: 

• You must create and have registered for an account on www.drivefuze.com  

• The promotion code is only valid for orders placed online at www.drivefuze.com

• The promotion code is not valid in conjunction with any other voucher code or offer, unless otherwise stated

• The promotion code entitles you, at the time of ordering, to a saving on a new order placed via the website

• We reserve the right to decline orders where, in its opinion, a promotion code is invalid

• This promotion code is only valid while stocks last and may be withdrawn at any time

• Only one promotion code can be used per order, per person

• A cash alternative is not available

In the event of the Subscription ending and the vehicle being returned, refunds will be given for the value of the original purchase, i.e. with the applied discount, not at the original Subscription Fees 

In the event of the Subscription ending early, the monetary value returned will be the value of the subscription at the time of the transaction, i.e. with discount applied. The promotional discount will not be applied to replacement vehicles. If the offer is still valid at the time of making a return you should place a new order using the original promotional code

Unfortunately, this promotion is not available in Northern Ireland and any highlands or islands of the UK. Additional delivery or collection fees may apply for some areas of Scotland

We reserve the right to change these Terms and Conditions at any time

Volkswagen Promotion – 11th December 2023 until 31st January 2024

Receive a £100 credit to your Drive Fuze account when you renew your subscription for a third consecutive month on selected Volkswagen cars.

This promotion is available on Volkswagen Polo’s, Taigo’s, T Roc’s, T Cross’ and Tiguan’s and subject to availability. It is not available on the Volkswagen Golf or ID Buzz.

This promotion is valid on new Subscriptions which are applied for and accepted, between 12th December until 31st January 2024 - please read the full Terms & Conditions that accompany this discount code: 

• You must create and have registered for an account on www.drivefuze.com  

• The offer is only valid for orders placed online at www.drivefuze.com for the specified cars

• The offer is not valid in conjunction with any other voucher code or offer, unless otherwise stated

• Only one offer can be used per order, per person

• You must have renewed your Subscription for a third consecutive month in a row to be eligible

In the event of the Subscription ending and the vehicle being returned before the third month, you will not receive the credit.

Unfortunately, this promotion is not available in Northern Ireland and any highlands or islands of the UK. Additional delivery or collection fees may apply for some areas of Scotland.

We reserve the right to change these Terms and Conditions at any time.