Yes. Please contact the Customer Experience Team on 0330 1180947 at least three weeks before your travel dates so that we can organise the correct paperwork for you.

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Yes. You can add one additional driver to your subscription for an additional £10 per month however they will need to go through our onboarding process and live at the same address as you.

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All our subscriptions come with 1,000 miles as standard but we understand that some people may want more. You can select additional miles when you order your vehicle and it will then calculate the additional cost for this.

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Unfortunately, this is a stipulation of our insurance provider. The vehicle is insured by the primary or secondary driver, and the vehicle must beat the same premises.

Yes of course, that’s one of the great benefits of a Drive Fuze car subscription. You can manage this directly online by accessing your account and current subscription, alternatively, we can talk you through the process so if you would like further help or information please call our Customer Experience Team on 0330 118 0947.

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All of our vehicles are either new or nearly new and therefore will require the manufacturer’s annual servicing. When the vehicle’s alerts you to this please call 0344 573 3112 and you will be guided through the process. You will also receive an email from our Customer Experience Team to remind you.

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Replacement tyres where the tyre is under the legal tread depth are covered within your monthly Subscription fee.

If your tyre is at, or below the legal tread depth limit (1.6mm), it will be replaced at one of our approved tyre replacement centres.

Please note: A tyre will not be approved for replacement when the tread tyre is deemed safe and above the legal limit by a trye replacement provider.

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Please Note: Any damaged or punctured tyres are not covered under your subscription and as the subscriber, you will be liable for any costs incurred for replacement tyres or puncture repairs and any associated call out charges where you require a replacement tyre at the side of the road.

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What to do if you need to replace your tyre as the tyre depth is below 1.6mm

Simply contact 0344 573 3111 and you will be put through to Drive Fuze’s dedicated Run Your Fleet team who will make an appointment at a tyre centre near you to check and replace where necessary.

Please note: If you would prefer a mobile visit for a tyre replacement, then this can be organised for an additional call out fee from £75 (dependant on time and date) which will be added to your next monthly subscription payment.

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What to do if you need to replace your tyre due to a puncture or damage

Any damaged or punctured tyres are not covered under your maintenance agreement and as the subscriber, you will be liable for any costs incurred for replacement tyres or puncture repairs and any associated call out charges where you require a replacement tyre at the side of the road.

This includes punctures, leaks, bulges or any general damage to a tyre.

Read and follow the instructions for use of the tyre foam/sealant which has been provided in your vehicle. This will allow you to drive between 50 – 100 miles to find a local tyre centre at which you can replace the tyre.

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What if the tyre foam/sealant does not work or the tyre is too damaged?

If this happens, please contact 0344 573 3111 and you will be put through to Drive Fuze’s Run Your Fleet team.

Then select OPTION 1 for breakdown services and you will be transferred to a local tyre dealer. We suggest that you do this in the daytime when most of the tyre centres will be open.

You will also be given the option to pay for a mobile visit for a tyre replacement, this can be organised for an additional call out fee from £75 (dependant on time and date) which will be added to your next monthly subscription payment.

What types of tyres should be used when replacing?

Any tyre you replace on your Drive Fuze vehicle must be the same premium brand, size and specification as the original tyres fitted to the vehicle when delivered to you.

If upon return, we find one or more tyres are not the same as the original tyres provided, you will be charged to have these replaced.

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In the unlikely chance that this will happen, we will provide you with either a hire vehicle, or another vehicle from our own fleet.

All of our vehicles are either new or nearly new and in the event of a warning light coming on please call 0344 573 3112 and you will be guided through the process.

Any damaged or punctured tyres are not covered under your subscription agreement and as the subscriber, you will be liable for any costs incurred for replacement tyres or puncture repairs.

This includes punctures, leaks, bulges or any general damage to a tyre.

This could also includes additional charges when you request a side of the road tyre replacement.

‍What to do if you need to replace your tyre due to a puncture or damage

Read and follow the instructions for use of the tyre foam/sealant which has been provided in your vehicle. This will allow you to drive between 50 – 100 miles to find a local tyre centre at which you can replace the tyre.

What if the tyre foam/sealant does not work or the tyre is too damaged?

If this happens, please contact 0344 573 3111 and you will be put through to Drive Fuze’s Run Your Fleet team.

Then select OPTION 1 for breakdown services and you will be transferred to a local tyre dealer. We suggest that you do this in the daytime when most of the tyre centres will be open.

You will also be given the option to pay for a mobile visit for a tyre replacement, this can be organised for an additional call out fee from £75 (dependant on time and date) which will be added to your next monthly subscription payment. In addition, you will be charged for the tyre replacement.

What types of tyres should be used when replacing?

Any tyre you replace on your Drive Fuze vehicle must be the same premium brand, size and specification as the original tyres fitted to the vehicle when delivered to you.

If upon return, we find one or more tyres are not the same as the original tyres provided, you will be charged to have these replaced.

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The excess is £750 for each and every loss in respect of accidental damage, fire & theft for drivers aged 25 or over. The excess for replacement windows and windscreen is £150.

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The insurance included in your subscription and is fully-comprehensive. It does not cover:

·      Loss or damage caused by general wear and tear or depreciation

·      Breakdown

·      If the car is left unlocked, left with keys/key fob in or on the car, left with engine running or left with window or roof open

·      If the car is used by someone who is not authorised to drive

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Drive Fuze require a deposit which is the same value as one month’s subscription payment. We will refund this payment when you return your vehicle at the end of your agreement and any collection or and outstanding Penalty Charge Notice (PCN) fees have been deducted. We will also deduct any repair costs which may be necessary if your vehicle is returned to us with damage to it. We will contact you to discuss along with an estimate for the cost of repairs.

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In the event of a Penalty Charge Notice (PCN), Drive Fuze will send you a notification of the PCN, pay it on your behalf and charge you an administration fee of £50 for processing. In the event of a driving offence, Drive Fuze will pass your details to the driving offence source and charge you an administration fee of £50 for processing.

You will be notified in both instances and copies of the PCN sent to you.

We will deduct the vehicle collection fee (starting from £199 inc VAT for a weekday collection and £249 for a Saturday) from your deposit once the vehicle is returned to our head office and a second inspection is completed. If further damage is identified at this point, we will contact you to discuss along with an estimate for the cost to repair.

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Our delivery fees start from £199 (inc VAT) for a weekday and £249 for a Saturday. The delivery fee is taken alongside your deposit payment which is taken once your order is confirmed. Please note that vehicle deliveries to Scotland, Wales, the Isle of Wight and the south west of England may incur an additional charge. This is due to extended delivery times, routes distances from our delivery hub. In addition, some electric vehicle ranges are not sufficient to allow us to deliver from our delivery hub in one journey without recharging.

Our delivery fees start from £199 (inc VAT) for a weekday and £249 for a Saturday. The delivery fee is taken alongside your deposit payment which is taken once your order is confirmed. Please note that vehicle deliveries to Scotland, Wales, the Isle of Wight and the south west of England may incur an additional charge. This is due to extended delivery times, routes distances from our delivery hub. In addition, some electric vehicle ranges are not sufficient to allow us to deliver from our delivery hub in one journey without recharging.

We will deduct the vehicle collection fee (starting from £199 inc VAT for a weekday collection and £249 for a Saturday) from your deposit once the vehicle is returned to our head office and a second inspection is completed. If further damage is identified at this point, we will contact you to discuss along with an estimate for the cost to repair.

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When you want to return your vehicle, you can organise this by logging in to your Drive Fuze account at www.drivefuze.com

You will need to notify us within the first 14 days of the month in order not to incur an additional month’s fee.

We must collect the vehicle from your home address and you can select a collection date to suit you, Monday – Friday, 9am – 6pm. This will be confirmed in an email to you.

The day before we collect your vehicle, our Customer Experience Team will contact you with an approximate time that our driver will arrive.

When the driver arrives, they will perform a visual vehicle inspection, detailing any visible damage to the vehicle. Please be aware that if the vehicle is dirty or if the light conditions are poor, this will be annotated on the collection note that you will be asked to sign.

We will deduct the vehicle collection fee (starting from £199 inc VAT) from your deposit once the vehicle is returned to our head office and a second inspection is completed. If further damage is identified at this point, we will contact you to discuss along with an estimate for the cost to repair.

We follow the BVRLA Fair Wear & Tear Guidelines for inspections, view them here - https://issuu.com/bfwsn67/docs/drive_fuze?fr=sYjI3OTYzODk0NTI

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We try our best to accommodate future delivery dates but due to the nature of our business, we are not always aware when a vehicle will become available. If you have a vehicle in mind you want to order, do not hesitate to call our Customer Experience Team on 0330 118 0947 who will endeavour to help.

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We guarantee to deliver your chosen vehicle within seven days of your order confirmation. If you need a vehicle sooner, please call our Customer Experience Team on 0330 118 0947 and we will endeavor to deliver a car to you sooner, where possible.

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If you have been involved in an accident, your priority is to ensure that you and any other passengers are safe and ascertain if anyone needs the emergency services. In addition, if you cannot move the car to a safe place, you should call the police to inform them.

Next you should call our 24/7 support team on 0344 573 3112 who will send out the recovery services if needed and will then also talk you through the next steps of reporting the accident.

If you have broken down you should first check that you and any other passengers are in a safe place. You should then call our 24/7 support team on 0344 573 3112 who will arrange for the recovery services to attend. If the car cannot be repaired at the roadside, then they will recover the car to closest retailer for repair and either get you back home or provide a hire car for onward travel.

All of our vehicles are either new or nearly new and in the event of a warning light coming on please call 0344 573 3112 and you will be guided through the process.

Replacement tyres where the tyre is under the legal tread depth are covered within your monthly Subscription fee.

If your tyre is at, or below the legal tread depth limit (1.6mm), it will be replaced at one of our approved tyre replacement centres.

Please note: A tyre will not be approved for replacement when the tread tyre is deemed safe and above the legal limit by a trye replacement provider.

‍

Please Note: Any damaged or punctured tyres are not covered under your subscription and as the subscriber, you will be liable for any costs incurred for replacement tyres or puncture repairs and any associated call out charges where you require a replacement tyre at the side of the road.

‍

What to do if you need to replace your tyre as the tyre depth is below 1.6mm

Simply contact 0344 573 3111 and you will be put through to Drive Fuze’s dedicated Run Your Fleet team who will make an appointment at a tyre centre near you to check and replace where necessary.

Please note: If you would prefer a mobile visit for a tyre replacement, then this can be organised for an additional call out fee from £75 (dependant on time and date) which will be added to your next monthly subscription payment.

‍

What to do if you need to replace your tyre due to a puncture or damage

Any damaged or punctured tyres are not covered under your maintenance agreement and as the subscriber, you will be liable for any costs incurred for replacement tyres or puncture repairs and any associated call out charges where you require a replacement tyre at the side of the road.

This includes punctures, leaks, bulges or any general damage to a tyre.

Read and follow the instructions for use of the tyre foam/sealant which has been provided in your vehicle. This will allow you to drive between 50 – 100 miles to find a local tyre centre at which you can replace the tyre.

‍

What if the tyre foam/sealant does not work or the tyre is too damaged?

If this happens, please contact 0344 573 3111 and you will be put through to Drive Fuze’s Run Your Fleet team.

Then select OPTION 1 for breakdown services and you will be transferred to a local tyre dealer. We suggest that you do this in the daytime when most of the tyre centres will be open.

You will also be given the option to pay for a mobile visit for a tyre replacement, this can be organised for an additional call out fee from £75 (dependant on time and date) which will be added to your next monthly subscription payment.

What types of tyres should be used when replacing?

Any tyre you replace on your Drive Fuze vehicle must be the same premium brand, size and specification as the original tyres fitted to the vehicle when delivered to you.

If upon return, we find one or more tyres are not the same as the original tyres provided, you will be charged to have these replaced.

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When you have a Drive Fuze subscription your vehicle is fully covered in the event of an accident or a breakdown. Each vehicle comes with a card that details the telephone numbers to call if you are unfortunate enough to breakdown or are involved in an accident – 0344 573 3112.

The helpful team will guide you through the process and help get you moving again as soon as possible.

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When we say all-inclusive, we mean it. In fact, the only thing that isn’t included in your monthly subscription fee is fuel, electric charging fees and any penalty notices you incur whilst driving the vehicle.

Included in the monthly fee is 1,000 miles per month, servicing, fully comprehensive insurance, maintenance, breakdown cover, road fund tax and tyres.

Please Note: Any damaged or punctured tyres are not covered under your subscription, and as the subscriber, you will be liable for any costs incurred for replacement tyres or puncture repairs and any associated call out charges where you require a replacement tyre at the side of the road.

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The insurance included in your subscription and is fully-comprehensive. It does not cover:

·      Loss or damage caused by general wear and tear or depreciation

·      Breakdown

·      If the car is left unlocked, left with keys/key fob in or on the car, left with engine running or left with window or roof open

·      If the car is used by someone who is not authorised to drive

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A Drive Fuze monthly all-inclusive car subscription where a single monthly fee gives you access to a vehicle on a rolling monthly contract.You can keep the vehicle for as long as you want or cancel at any time. All we ask is that you cancel within the first 14 days of the month to ensure that you do not incur the next month’s fee.  

Our car subscription service combines maximum flexibility with minimum hassle at a competitive price. You can select a vehicle and have it delivered to your home address within seven days secured with a low deposit (equivalent to one month’s subscription).

You can then use the vehicle with complete peace of mind that it covers everything from servicing, fully comprehensive insurance, maintenance, breakdown cover, road fund tax and tyres – all included in one single monthly payment. All you need to cover is fuel or electric charging costs.

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Car subscription is an alternative way to having access to a vehicle, rather than owning, leasing, or renting it. It’s a monthly rolling contract with no long-term obligations that lasts for a minimum of one month and can last for however long you want. Car subscriptions have none of the commitment of long-term leases or car loans – you are only ever committed for a month at a time.

Drive Fuze’s monthly car subscription service combines maximum flexibility with minimum hassle at a competitive price. You can select a vehicle and have it delivered to your home address within seven days secured with a low deposit (equivalent to one month’s subscription).

You can then use the vehicle with complete peace of mind that it covers everything from servicing, fully comprehensive insurance, maintenance, breakdown cover, road fund tax and tyres – all included in one single monthly payment. All you need to cover is fuel or electric charging costs.

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Drive Fuze are changing the way people are using cars. Our mission is to transform how people access vehicles by changing traditional ownership to 21st century usership.

We provide a range of vehicles under an all-inclusive monthly subscription, giving our clients the ultimate in flexibility and freedom. Keep the vehicle for one, two, three or as many months as you want.

Delivering the highest level of customer experience is at our heart, providing a seamless digital service with a supportive and friendly team at the end of the phone if and when you need it.

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Car subscription is perfect for busy people who need a car to support their short-term needs or lifestyle and who enjoy the freedom of living life on their terms. Our monthly all-inclusive car subscriptions have none of the commitment of long-term leases or car loans – you’re only ever tied in for a month at a time.

It is ideal if you think that your circumstances may change in the future, for instance working from home more, starting a family or if you want to have greater control of your monthly budget.

Our rolling monthly car subscriptions are exactly that – all-inclusive and include 1,000 miles per month, servicing, fully comprehensive insurance, maintenance, breakdown cover, road fund tax and tyres. The only additional monthly costs you will need to cover are fuel, electric charging fees and any penalty notices you incur whilst driving the vehicle.

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